UKZN Email Access Guide: How to Log In to Your UKZN Email Account

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UKZN Email

The University of KwaZulu-Natal (UKZN) provides all registered students and staff with a free Microsoft Office 365 email account. This email account is the official communication channel used by the University for academic notices, registration updates, exam timetables, and important announcements.

This guide explains how to access your UKZN email, what myUKZN is, and how to change or reset your UKZN email password.

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What Is UKZN Email?

UKZN email is powered by Microsoft Office 365 (Outlook) and includes access to:

  • A university email address

  • Cloud storage (OneDrive)

  • Microsoft Office Web Apps (Word, Excel, PowerPoint, etc.)

  • Calendar and scheduling tools

  • Secure, spam-filtered email

Email Address Format

How Do I Log Into My UKZN Email? (Step-by-Step)

Students and staff can access their email on or off campus using any modern web browser such as Chrome, Firefox, Safari, or Edge.

Steps to Access UKZN Email Online

STEP 1:
Open your web browser and go to:
👉 http://my.ukzn.ac.za

STEP 2:
Click the “Login” button.

STEP 3:
You will be redirected to a Microsoft sign-in page.

STEP 4:
Enter your UKZN email address:
[email protected]
Then click Enter.

STEP 5:
A login pop-up window will appear.

STEP 6:
Re-enter your UKZN email address if prompted.

STEP 7:
Enter your UKZN LAN password
(This is the same password you use to log into campus computers or Wi-Fi.)

STEP 8:
Click Sign In.

STEP 9:
You will be logged into your Office 365 Outlook mailbox, where you can:

  • Read and send emails

  • Attach files

  • Access your calendar and OneDrive

Accessing UKZN Email on Your Phone

You can also access your UKZN email using:

  • Outlook Mobile App (recommended)

  • Default Mail apps on Android or iOS

Recommended App

  • Download Microsoft Outlook from Google Play Store or Apple App Store

  • Sign in using your UKZN email and LAN password

What Is myUKZN?

myUKZN is the University’s online student and staff portal that provides access to academic and administrative services.

Features of myUKZN Include:

  • UKZN email access

  • Examination timetables

  • Course and registration information

  • Funding and financial aid status

  • Graduation details

  • Online storage and Office Web Apps

  • Emergency and campus security reporting tools

The myUKZN Mobile App allows students to access these services conveniently on their smartphones.

How Do I Change or Reset My UKZN Email Password?

There are three official ways to change or reset your UKZN email (LAN) password.

Option 1: Change Password Using MyUKZN Mobile App

  1. Open the myUKZN Mobile App

  2. Log in with your credentials

  3. Navigate to Self-Help

  4. Select “Change My LAN Account Password”

  5. Enter and confirm your new password

  6. Tap Submit

✅ Your password will be updated successfully.

Option 2: Change Password Using Online Self-Service

You can reset or change your password online if you know your current password.

Steps:

  1. Visit:
    👉 https://passwordchange.ukzn.ac.za

  2. Enter:

    • Your UKZN email address

    • Current password

    • New password

  3. Click Submit

✔ This service is available 24/7, both on and off campus.

If You Forgot Your Password

  • Visit the ICS Walk-in Centre with your UKZN student or staff card

  • OR email [email protected] with:

    • A scanned copy of your student/staff card

    • Your mobile phone number

UKZN will send you a temporary password via SMS, which you can then use to set a new password.

Option 3: Change Password Using Ctrl + Alt + Del (On Campus)

This option works only if you are on a UKZN campus network.

Steps:

  1. Log into a UKZN computer

  2. Ensure you remember your current password

  3. Press Ctrl + Alt + Del on your keyboard

  4. Select “Change Password”

  5. Enter your old and new password

Common Login Issues & Tips

  • Make sure your student number is correct

  • Check your internet connection

  • Clear browser cache or try a different browser

  • Ensure Caps Lock is off when typing your password

  • If prompted for verification, follow Microsoft security steps

Final Notes

  • Always use your UKZN email for official communication

  • Check your inbox regularly for academic updates

  • Never share your password with anyone

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