Reversing a Cash Send directly on the Capitec App is not possible. If you need to reverse a Cash Send transaction, you must contact Capitec Bank through their official support channels. This article explains how to reverse a Capitec Cash Send, the conditions under which it can be reversed, and important things to know before sending money.
ALSO READ: How to Get Your Capitec Bank Statement Using the Capitec App
Can You Reverse a Cash Send on the Capitec App?
No. Capitec does not allow Cash Send reversals within the app itself. A Cash Send reversal can only be requested by contacting Capitec Bank directly.
To reverse a Cash Send, you must:
- Call Capitec Bank Customer Care, or
- Chat to a Capitec consultant online, or
- Visit a Capitec Bank branch
📞 Capitec Customer Care Number: 0860 102 043
How to Reverse a Capitec Cash Send
Follow these steps to request a Cash Send reversal:
Step 1: Dial 0860 102 043 on your phone
Step 2: Inform the Capitec consultant that you want to reverse a Cash Send
Step 3: The consultant will assist you in lodging a reversal request
Step 4: Capitec will review and approve the request (if eligible)
Step 5: Reversed funds may take up to 24 hours to reflect in your account
This is currently the only official method to reverse a Cash Send if money was sent incorrectly.
Important Things to Know About Cash Send Reversals
- A Cash Send can only be reversed if it has not been claimed
- Once the recipient claims the money, the transaction cannot be reversed
- Capitec may charge a reversal fee
- Processing time can take up to 24 hours
Reasons for Reversing a Cash Send
Cash Send reversals may occur for several reasons, which generally fall into three categories:
1. Sender-Related Reasons
- Money sent to the wrong mobile number
- The sender changed their mind
- Unauthorized or fraudulent transactions
- Technical errors during the transfer
2. Recipient-Related Reasons
- The Cash Send was not claimed within the allowed time
- Recipient account or verification issues
- Recipient reports the transaction as suspicious
3. System-Related Reasons
- System or processing errors
- Transactions flagged as suspicious
- Scheduled system maintenance
Note: This list is not exhaustive. Each reversal request is assessed individually according to Capitec’s terms and conditions.
Capitec Cash Send Reversal FAQs
Can I reverse a Cash Send myself on the Capitec App?
No. Cash Send reversals cannot be done in the app. You must contact Capitec directly.
When can a Cash Send be reversed?
Only if the recipient has not yet claimed the money.
How long does a reversal take?
Up to 24 hours, depending on processing and approval.
Is there a fee for reversing a Cash Send?
Yes, Capitec may charge a fee for the reversal.
What if the money was already claimed?
Once claimed, the transaction is final. If the transfer was unauthorized, report it to Capitec as fraud. Otherwise, you will need to contact the recipient directly.
Conclusion
Reversing a Cash Send on the Capitec App is not available, but you can still request a reversal by contacting Capitec Bank—provided the money has not been claimed. To avoid complications, always double-check recipient details before sending money and act quickly if a mistake occurs.
Being cautious with Cash Send transactions can help you avoid unnecessary fees, delays, and stress.