How to get your proof of payment on the Capitec App is a common question among South Africans who use digital banking for everyday transactions. In today’s cashless world, proof of payment (POP) is often required when paying rent, buying goods, settling accounts, or confirming EFTs.

Capitec Bank makes this process simple by allowing customers to generate and send proof of payment directly from the Capitec App. This guide explains exactly how to get your proof of payment on the Capitec App, what information it includes, and answers frequently asked questions.

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Can You Get Proof of Payment from the Capitec App?

Yes, you can get proof of payment directly from the Capitec App. Capitec allows you to view, download, and resend proof of payment for transactions made from your account, including EFT payments to beneficiaries.

The proof of payment can be sent to:

Your own email address
The recipient’s email address

This feature is available 24/7 and does not require visiting a branch.

How to Get Your Proof of Payment on the Capitec App (Step-by-Step)

Follow these steps to generate your proof of payment on the Capitec App:

Open the Capitec App on your smartphone
Log in using your Remote PIN or biometrics
Tap Transact
Select Pay beneficiaries
Choose the beneficiary you paid
Tap the menu (three dots or lines) in the top corner
Select Payment history
Choose the specific payment you need proof for
Tap Resend proof of payment or Send payment notification
Enter the email address (yours or the recipient’s)
Confirm and send

You should receive the proof of payment by email within a few moments. If it does not appear, check your spam or junk folder.

What Information Is Included in a Capitec Proof of Payment?

A proof of payment generated from the Capitec App typically includes:

Date and time of the transaction
Amount paid
Beneficiary name and bank details
Reference number
Your account details
Transaction confirmation

This document is accepted by most businesses, landlords, and service providers in South Africa.

Is There a Fee for Proof of Payment on the Capitec App?

No.
Capitec does not charge a fee for generating or sending proof of payment through the Capitec App. This service is free for Capitec clients.

How Long Does It Take to Receive Proof of Payment?

Proof of payment is usually sent immediately after you request it. In rare cases, email delivery may take a few minutes depending on network or email provider delays.

Can You Send Proof of Payment to Someone Else?

Yes. When generating proof of payment, you can send it to any email address, including:

A landlord
A supplier
A school or university
A private individual

This makes it easy to confirm payments without screenshots or branch visits.

Can You Get Proof of Payment for Old Transactions?

You can generate proof of payment for previous transactions as long as:

The payment was made from your Capitec account
The transaction still appears in your payment history

Older transactions may be limited based on how far back your history goes in the app.

Why Do You Need Proof of Payment?

Proof of payment is often required for the following reasons:

Payment Verification

To confirm that payment was made for goods or services.

Account Reconciliation

Businesses use POPs to match payments with invoices.

Dispute Resolution

Proof helps resolve disputes where payment is questioned.

Audits and Record Keeping

Used for financial reviews and audits.

Tax and Business Purposes

Essential for freelancers, contractors, and business owners.

What to Do If You Can’t Get Proof of Payment

If you’re unable to generate proof of payment:

Ensure your Capitec App is updated
Check your internet connection
Restart the app and try again

If the problem persists, contact Capitec Client Care:

0860 10 20 43
Or visit your nearest Capitec branch

Frequently Asked Questions (FAQs)

Can I download proof of payment from the Capitec App?

Yes. You can download or email the proof of payment directly from the app.

Is proof of payment the same as cleared funds?

No. Proof of payment only confirms that a payment was made, not that the funds have cleared in the recipient’s account.

Can I use screenshots instead of proof of payment?

While screenshots may work in some cases, an official Capitec proof of payment is more reliable and widely accepted.

Conclusion

Knowing how to get your proof of payment on the Capitec App makes managing your finances easier and more efficient. The Capitec App allows you to quickly generate, resend, and share proof of payment at no cost, helping you confirm transactions, avoid disputes, and keep accurate financial records.

By following the steps outlined in this guide, you can confidently access proof of payment anytime, anywhere—without visiting a branch.