The South African Social Security Agency (SASSA) is responsible for administering and paying the Social Relief of Distress (SRD) Grant to qualifying South Africans. The SRD Grant, commonly referred to as the R350 grant, provides critical financial support to millions of people who are unemployed and have no other source of income.

Since its introduction, SASSA has received millions of applications, including over 12 million applications in August 2022 alone. Due to strict eligibility criteria, many applications were unfortunately declined. Applicants who believe their rejection was unfair are given an opportunity to request reconsideration or lodge an appeal.

ALSO READ: How Do I Check My SASSA Balance in South Africa

If your SRD grant application was rejected and you submitted a reconsideration request or appeal, you can track the outcome by checking your SASSA reconsideration status.

Important Notice on Reconsideration Periods

SASSA has confirmed the following on the official SRD website:

“Reconsideration status check: May 2020 to March 2022. Reconsideration processing for the period May 2020 to March 2022 has been completed and no new applications will be considered for this period.”

This means:

You cannot submit new reconsideration requests for months between May 2020 and March 2022
You can still check the status of reconsideration requests that were submitted for that period
For later months, the appeal process now falls under the Independent Tribunal for Social Assistance Appeals (ITSAA)

Once your reconsideration or appeal has been assessed, a final decision will be communicated to you electronically.

How Do I Check My Sassa Reconsideration Status?

Follow the steps below to check your SASSA SRD reconsideration status online:

Step-by-Step Guide

Step 1:
Visit the SASSA Reconsideration Portal:
👉 https://srd.sassa.gov.za/sc19/reconsideration

Step 2:
Enter your South African ID number

Step 3:
Enter the cellphone number you used when applying for the SRD grant

Step 4:
Click “Send PIN” and enter the one-time PIN sent to your phone

Step 5:
View your SASSA Reconsideration Status for the SRD Grant

Alternative Method: Call the SASSA Call Centre

If you are unable to access the online portal, you can contact SASSA directly:

📞 SASSA Call Centre: 0800 60 10 11

Have your ID number and registered cellphone number ready when calling.

Appealing a Rejected SRD Grant (Updated Process)

SASSA has changed the process for SRD grant appeals. All SRD appeals are now handled by the Independent Tribunal for Social Assistance Appeals (ITSAA), which operates under the Department of Social Development.

How to Appeal a SASSA Decision via ITSAA

Visit the SRD DSD Appeal Platform
Log in using your ID number and registered cellphone number.
Verify Your Personal Information
Carefully check that your personal and contact details are correct.
Update Contact Information if Needed
This is very important. If your appeal is approved, SASSA will use this information to process payment.
Accept the Declaration and Consent Documents
You must confirm that you have read and accepted all terms and conditions.
Submit Your Appeal
Once submitted, you should see a confirmation message on the screen.

📌 Important:
An appeal must be submitted for each month you were rejected if you disagree with the decision for that specific month.

How Long Does a SASSA Appeal Take?

The Independent Tribunal will assess your appeal
You will be informed of the outcome electronically
The process usually takes 60 to 90 days from the date of submission

Contact Details for SRD Reconsideration and Appeals

For further assistance, contact:

Department of Social Development
Independent Tribunal for Social Assistance Appeals (ITSAA)

📞 Tel: 012 312 7727
📧 Email: [email protected]
📠 Fax: 086 534 3124 / 086 216 371

Conclusion – How Do I Check My Sassa Reconsideration Status?

To check your SASSA reconsideration status, visit the official reconsideration portal at:
👉 https://srd.sassa.gov.za/sc19/reconsideration

Log in using your South African ID number and the cellphone number used during your SRD grant application. If your application was rejected for more recent months, ensure that you submit an appeal through the ITSAA SRD DSD Appeal platform and regularly monitor your status.

Frequently Asked Questions (FAQs)

1. Can I still submit a reconsideration for 2020–2022?

No. SASSA has closed reconsideration submissions for May 2020 to March 2022. Only status checks are allowed.

2. What is the difference between reconsideration and appeal?

Reconsideration: SASSA re-evaluates your rejected application
Appeal: ITSAA independently reviews SASSA’s decision

3. Do I need to appeal every rejected month?

Yes. Each rejected month requires a separate appeal submission.

4. How will I know if my appeal is successful?

You will receive the outcome via SMS or online notification. If approved, SASSA will be instructed to process payment.

5. What should I do if my phone number has changed?

Update your contact details immediately on the SRD appeal platform to avoid missing important notifications.